Frequently Asked Questions

How easy is it to use GreenNet™ Internet Banking?

With a personal computer and Internet connection you can access your account from anywhere, at any time.

What is Internet Banking?

Internet banking is the term commonly used to refer to bank customers accessing their personal or business accounts via the Internet. With Internet banking, no special computer program is needed. The customer simply uses an Internet browser, which is located on a personal computer, and accesses specific account information on the Internet.

Is it safe?

Yes. GreenBank has enlisted a well-established and well-respected banking software systems company that provides systems worldwide. The system we use is deployed as an outsourced system.

Safety and security features include:

• a physically secure, controlled access data center
• a bank-issued unique ID and password for each user
• a secure firewall and utilization of outside companies to test, review and prevent intrusion or penetration into the system

Finally, we require that users use a secure browser utilizing secure-socket layer encryption, 40-bit minimum with upgrades to 128-bit, and that users change their bank-assigned password upon first entering the system.

What can I do with Internet Banking?

Internet banking allows you to bank anytime and anywhere there is Internet access. This literally means that you can bank from your home, office, or even when on vacation. You can typically do anything via the Internet that you can do at a branch office with the exceptions of obtaining cash or making a cash deposit.

Users can:

• Change their PINs
• Get online help
• View accounts
• View account information
• View current transactions
• View previous statements
• Select a range of transactions to view (or print)
• Transfer funds
• Stop payments
• View current interest rates
• Order checks
• Get IRA information

The business user (utilizing Internet Cash Management) can:

• Change and assign various PINs
• Get online help
• View accounts
• View account information
• View current transactions
• View previous statements
• Select a range of transactions to view (or print)
• Transfer funds
• Stop payments
• View current interest rates
• Initiate wires
• Upload NACHA files
• Originate ACH transaction (direct deposits, bank drafts, electronic tax payments, etc.)
• Review all transactions

How much does it cost?

What do I need?

The customer must have a personal computer with a web browser and Internet access. There are no bank provided software packages required.

How do I sign up?

This is a very unique service that the bank provides. There is special documentation that must be completed by the customer before the ID and password can be assigned. The account authorization paperwork is very simple and is available to all current and new bank customers in two ways:

• The customer can call the bank and request an application to be mailed or faxed. The completed and signed application should be returned to the bank to enroll.
• The customer may complete the required application at the new account desk during the account opening or account update process.

Whom should I contact if I have questions?

Our GreenNet™ banking department can answer any questions. You may e-mail questions to customerservice@greenbankusa.com or call us toll free at 1-800-639-5111.